At Lakeview Clinic, we take every opportunity to make your medical care complete, comfortable and convenient. To help us serve you better, please take a moment to familiarize yourself with our policies and procedures. If you have any questions, please feel free to contact us at: 952-442-4461.
Appointments Appointments are taken during clinic hours. When making your appointment, please be specific about the reason for coming in, so that we may schedule adequate time. Please have your insurance information available. Please bring all current medications with you to the clinic at the time of your appointment. If you should be unable to keep an appointment, please notify the clinic as soon as possible.
Registration Please register at the reception desk each time you visit the clinic. Please present all insurance identification cards to the registration clerk. Co-pays are due at the time of your visit. Failure to identify your insurance could result in out-of-pocket expenses for you. After registering, you will be directed to the appropriate location within the clinic for your visit. You should notify the ward clerk at the location of your arrival.
Phone Calls Urgent medical questions will be transferred to trained nurse triage staff who will answer your questions or further direct you. Routine questions may be answered by a return call from a physician or nurse. Please call back if your call is not returned in a reasonable amount of time.
Test Results Test results are often available at the time of your visit. If not, most results are returned with one week. If you do not hear from the clinic in one week, please call us and ask for your test results. Do not assume test results are normal if you have not been notified.
Prescription Refills For prescription refills please call your pharmacy.
Emergency/After Hours For life threatening problems, dial 911. Physicians are available for other urgent concerns and may be contacted through the answering service by dialing 442-4461.
Medical Records Your medical records are strictly confidential and can not be disclosed to anyone without your written permission. You must sign a special written consent form if you wish to authorize the release of this confidential information from Lakeview Clinic.